Gaya APA
Tjiptono, Fandy.. (1996).
Total Quality Management .
Yogjakarta:
Andi Offset.
Gaya Chicago
Tjiptono, Fandy..
Total Quality Management.
Yogjakarta:
Andi Offset,
1996.
Text.
Gaya MLA
Tjiptono, Fandy..
Total Quality Management.
Yogjakarta:
Andi Offset,
1996.
Text.
Gaya Turabian
Tjiptono, Fandy..
Total Quality Management.
Yogjakarta:
Andi Offset,
1996.
Print.